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Customer Service |
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| Order Terms |
 Price Terms: FOB SHENZHEN
 Payment terms: T/T (Wire Transfer) or pay by western union, Money Gram or Paypal before delivery.
Currency Accepted: We accept USD, RMB, Euro, Default is USD.
Samples Terms: Samples are available. But buyers need to pay for samples and freight cost before samples sent. We don't accept Free samples and Free cost.
Delivery Terms: Delivery time negotiable. Generally we will ship the goods within 5 working days after receiving your payment. |
| Guarantee Policy |
| 1.Warranty Time: |
Warranty time about our products as following:
| Product |
Warranty time |
Product |
Warranty time |
| Mobile phone |
12 months |
Mobile phone housing |
No warranty |
| Mobile phone LCD |
No warranty |
Mobile phone battery |
6 months |
| Mobile phone keyboard |
6 months |
Flex phone cable |
No warranty |
| Mobile phone charger |
6 months |
Crystal casing |
No warranty |
| Phone protection film |
6 months |
Spare parts |
No warranty |
| Bluetooth |
6 months |
Leather case |
12 months |
| Computer accessories |
6 months |
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| 2. Guarantee Policy: |
To our products after selling, we just accept replacement or return caused by no working or bad quality during the warranty time (from we send it and till we get the return).And only the warranty sticker on the products is full and not be damaged can get guarantee.
We don't accept the following faulty products:
A) Default or damaged caused by error operation
B) Broken or damaged on the way
C) The warranty sticker on the products are torn or damaged
D) Buyer ordered but can not sell caused not by no working or bad quality
E) Out of the warranty time |
| Return Policy |
| 1. Return Policy: |
| Regarding the return, Buyer need to pay for shipping cost of return. If goods can be replaced, we will consider replacement at first. If goods of return is not in stock, we will calculate refund at our newest pricelist that day when we receive the return. If the price of return goods can't be found in our current pricelist and the actual price when bought is lowed than the one of our pricelist, they will be calculated at the actual price. |
| 2. Address to return faulty products: |
| Receiver: John Ai |
| Tel: |
+86-755-83211767 |
| Fax: |
+86-755-83766897 |
| Address: |
Room 711 ,7F,Tower West NO.3 Building Sai Ge Science &Tech Park, Huaqiang North road,Futian District,Shenzhen, Guangdong, China |
| Zip: |
518028 | |
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